General Terms and conditions
How does it work?
The steps: What to do
Step 1
Create an account on the website www.boxenloc.com by filling in all the fields
Step 2
Validate your email address by activating the link received in your inbox
Step 3
Log in to your BOX EN LOC account on the website www.boxenloc.com
Step 4
Choose the desired geographical site as well as your box and reserve it
Step 5
Place your order with the obligation to pay by credit card for at least the first month, knowing that the contract is tacitly renewed
Step 6
Send the following documents to BOX EN LOC:
Proof of address
A photocopy of an ID document
The BOX EN LOC contract signed and completed
A bank account details statement (RIB or RIP)
(according to paragraph 4.1)
Either by email to: contact@boxenloc.com,
or by postal mail to the following address: 910 avenue Louis Coppel 74300 THYEZ
Step 7
Extend the desired time on the due date by credit card through your BOX EN LOC account
Step 8
Remember to cancel 14 days before your departure by email to the following address: contact@boxenloc.com
1/ Purpose of the contract
1.1 Identification of the CLIENT and authorized persons
1.1.1 The CLIENT is the natural or legal person signatory to this CONTRACT. < /h3> He is the sole holder of the rights and sole debtor of the obligations arising therefrom, notably regarding payment, use of the box, compliance with the contract, the internal regulations and the instructions applicable on the site.
1.1.1 The CLIENT is the natural or legal person signatory to this CONTRACT. He is the sole holder of the rights and sole debtor of the obligations arising therefrom, notably regarding payment, use of the box, compliance with the contract, the internal regulations and the instructions applicable on the site.
1.1.2 The CLIENT may designate one or more contact persons or persons authorized to access the site and the box. Unless otherwise expressly accepted by BOX EN LOC, these persons are authorized only: • to be contacted by BOX EN LOC; • to access the site and the box under the CLIENT's responsibility; • to transmit information to the CLIENT or to BOX EN LOC. However, except with the express written mandate of the CLIENT and accepted by BOX EN LOC, these persons are not authorized to: • modify the CONTRACT; • request its termination; • authorize a forced opening, an intervention on the box or a relocation of goods; • accept a change of box; • bind the CLIENT in any way whatsoever. BOX EN LOC reserves the right to process any request with contractual implications only with the CLIENT himself or with his duly authorized representative. The CLIENT remains solely responsible for any use of the box, the site, the equipment and accesses made by the persons he has designated, authorized or allowed to access the facilities.
1.2 Status of the CLIENT and applicable regime
The CLIENT declares, when subscribing to the contract, whether he is acting in a personal capacity or in the context of his professional activity. It is expressly agreed that the legal regime applicable to this contract is determined not only by this declaration, but also by the effective use of the box throughout the duration of the contract.
Is considered a professional client, within the meaning of this contract, any CLIENT — natural or legal person — who uses the box in the context of an economic, commercial, industrial, craft, liberal or similar activity, including associations carrying out such an activity.
The CLIENT acknowledges that any use of the box for the storage of equipment, goods, archives or equipment related to an activity generating revenue, direct or indirect, may be considered as professional use.
Is considered a non-professional client or individual, any CLIENT using the box exclusively for personal, private or non-economic purposes.
The CLIENT is solely responsible for the consistency between his initial declaration and the actual use of the box. BOX EN LOC reserves the right to reclassify the CLIENT's status according to the actual conditions of use of the box, notably in case of proven professional use. This reclassification entails the application of the contractual provisions applicable to professional clients, notably regarding billing, late payment penalties, liability and termination conditions.
1.3 Provision
During the term of the contract, the CLIENT benefits from the provision of one or more boxes intended for the storage, arrangement or archiving of his goods. In consideration, the CLIENT undertakes to pay in advance the price of the monthly rental and to use the boxes made available to him in strict compliance with this contract and the internal regulations.
1.4 Nature of the contract
The purpose of this contract is the simple provision of a private, enclosed and individualized space intended for the storage of goods.
The goods are stored under the sole responsibility of the CLIENT, without BOX EN LOC having to know their nature, quantity, value or importance.
This contract in no way constitutes a deposit contract, a custody contract, nor a furniture storage contract. BOX EN LOC assumes no obligation of custody, individualized surveillance, maintenance or preservation of the stored goods.
The CLIENT retains legal and material custody of the stored goods, within the meaning of article 1242 of the Civil Code.
The CLIENT consequently waives any recourse based on an obligation of custody, surveillance or preservation of goods against BOX EN LOC, except in case of gross negligence or willful misconduct.
The parties expressly agree that this contract constitutes a service provision contract, to the exclusion of the regime of commercial leases, whatever the duration of use of the box or the quality of the CLIENT.
1.5 Personal nature of the contract
The contract is concluded intuitu personae. It cannot be assigned, transferred or made available, even partially, to a third party without the prior written consent of BOX EN LOC.
1.6 Electronic conclusion
The reservation of a box by electronic validation ("single click") constitutes a firm and definitive commitment. The "single click", associated with the procedures of identification, authentication and guarantee of integrity of exchanges, is equivalent to an electronic signature and has the same legal value as a handwritten signature between the parties.
1.7 Communications
The CLIENT accepts communication by email as the usual and valid mode of exchange with BOX EN LOC. Certain technical elements, notably access codes, may be transmitted by SMS. In case of emergency, the CLIENT undertakes to contact BOX EN LOC by any appropriate means, notably by telephone.
CONTRACT
2.1 Principle
The contract is concluded without a minimum commitment period, subject to a minimum billing of one (1) month for the first period.
In the event of taking effect during a period, the contract begins on the date indicated and ends on the same date of the following month. Example: a rental start date on the 5th of the month results in an initial period running until the 5th of the following month at 11:59 PM.
2.2 Renewal
The contract is concluded for a duration of one (1) month, renewable by tacit renewal for successive periods of one (1) month.
2.3 Termination
Either party may terminate the contract at any time, subject to compliance with a notice period of fourteen (14) days. Termination is done directly on the website www.boxenloc.com. It may be notified by email to the address: contact@boxenloc.com or, failing that, by mail addressed to BOX EN LOC. Termination cannot be validly carried out by SMS or telephone call. The notice period runs from the date of receipt of the termination request by BOX EN LOC.
2.4 Absence of termination notice
Failing notification of the termination notice to BOX EN LOC by the CLIENT in the forms and deadlines indicated above, the CONTRACT will continue automatically; when BOX EN LOC is duly informed of the termination, the billing will include the 14-day notice period, even if the CLIENT has not complied with it.
2.5 Obligations at the end of the contract
On the end date of the contract, the CLIENT must completely vacate the box and recover all of his goods within the applicable deadlines.
2.6 Unavailability
In the event of unavailability of the reserved box or impossibility of executing the contract for any other reason attributable to BOX EN LOC, the CLIENT will be informed as soon as possible. The amounts paid will be refunded within a maximum period of thirty (30) days from their payment. Beyond this period, they will bear interest at the legal rate.
3. PURPOSE AND CONDITIONS OF USE OF THE BOX
3.0 General principle of use of the facilities
The CLIENT undertakes to use the facilities, equipment and spaces made available to him in accordance with their intended purpose, these General Conditions, the internal regulations and the instructions posted on site.
The CLIENT uses the facilities and equipment under his sole responsibility. He is solely responsible for all damages, direct or indirect, caused: • to the facilities, • to other clients, • or to third parties, as a result of his use, his goods or his behavior. BOX EN LOC reserves the right to take any necessary measure to immediately stop any non-compliant, dangerous or abusive use, including without notice when the situation justifies it. Any breach of these obligations constitutes a contractual breach which may result, depending on the seriousness of the facts: • billing of the costs incurred, • suspension of access to the facilities, • and/or termination of the contract, without prejudice to any damages.
3.1 Allocation and use of the box
Each box has a unique number. The CLIENT undertakes to use exclusively the box corresponding to the number assigned to him at the time of reservation or communicated by BOX EN LOC.
The CLIENT may under no circumstances use another box, even if it appears available, without first obtaining the written consent of BOX EN LOC.
In the event of an exceptional situation preventing the CLIENT from contacting BOX EN LOC, temporary use of another box may be tolerated on a strictly exceptional basis, provided that the CLIENT immediately informs BOX EN LOC by email.
Failing immediate information, or in case of unauthorized use, BOX EN LOC reserves the right to take any necessary measure to stop this irregular occupation, notably the closure of the irregularly used box, the relocation of goods and, if necessary, this may give rise to billing according to the rates in force.
Each box has a unique number.
The CLIENT undertakes to use exclusively the box corresponding to the number assigned to him at the time of reservation or communicated by BOX EN LOC.
The CLIENT may under no circumstances use another box, even if it appears available, without first obtaining the written consent of BOX EN LOC.
In the event of an exceptional situation preventing the CLIENT from contacting BOX EN LOC, temporary use of another box may be tolerated on a strictly exceptional basis, provided that the CLIENT immediately informs BOX EN LOC by email.
Failing immediate information, or in case of unauthorized use, BOX EN LOC reserves the right to take any necessary measure to stop this irregular occupation, notably the closure of the irregularly used box, the relocation of goods and, if necessary, this may give rise to billing according to the rates in force.
3.2 Purpose
3.2 Purpose
The box constitutes a space exclusively intended for the storage of goods. Any activity on site is strictly prohibited, in particular any commercial, industrial, craft, liberal or similar activity.
It is particularly prohibited: • to establish a registered office or a domiciliation there; • to have mail sent there; • to mention the box in the Trade and Companies Register or in the Trades Directory; • to live, sleep or establish a residence there, even temporary. Only the storage of goods is authorized, including when these goods are linked to a professional activity, subject to compliance with this contract. The CLIENT cannot claim any right to remain in the premises, any right to housing or any right to a commercial lease.
3.3 Condition of the box
From its first use, the CLIENT acknowledges taking possession of the box in apparent good condition. In the event that the box does not meet expectations, BOX EN LOC cannot be held responsible for the poor assessment by the CLIENT of his storage needs, it being recalled that a visit to the facilities is possible before any reservation. The CLIENT undertakes to maintain the box in a normal state of cleanliness and to return it in a state of cleanliness equivalent to that observed when it was made available.
The CLIENT refrains from making any modification to the premises made available to him, notably any structural or layout modification, any demolition, any drilling, any installation or any construction. Any modification made in violation of this prohibition will have to be restored at the CLIENT's expense. Failing this, BOX EN LOC may proceed automatically with the restoration, at the CLIENT's expense, without prejudice to any damages. In the event of return requiring cleaning intervention, this may give rise to billing according to the rates in force.
3.4 Prohibited goods and products
The CLIENT undertakes to use the box in accordance with its exclusive purpose of storage. Only goods compatible with a current risk storage use within the meaning of insurance may be stored. The following are strictly prohibited in the box as well as throughout the site: a) Dangerous, illegal or regulated goods: b) firearms, ammunition, chemical, radioactive, biological or toxic products, explosives, flammable products, contaminants, lithium batteries, asbestos and hazardous materials, drugs, counterfeits, stolen goods or products prohibited by law, toxic or regulated waste. c) Perishable or living goods: perishable or non-perishable food, animal food, live or dead animals, plants, seeds, funeral ashes. d) Vehicles and similar: registered vehicles, caravans, trailers, boats.
In the event of damage affecting goods whose storage is prohibited, no recourse may be exercised against BOX EN LOC, except for gross negligence or willful misconduct on its part.
The CLIENT is solely responsible for the direct and indirect consequences resulting from the storage of prohibited goods, notably in case of damage caused to the facilities, to other clients or to third parties. The CLIENT furthermore acknowledges that the storage of such goods is likely to result in an exclusion of insurance coverage and assumes full responsibility for it.
BOX EN LOC further recalls that frost protection cannot be guaranteed during periods of severe cold.
3.5 Goods stored at the exclusive risk of the CLIENT
Certain goods, without being strictly prohibited, are stored at the exclusive risk and peril of the CLIENT. This category includes in particular: cash, checks and means of payment, sensitive documents, precious stones and metals, bullion, jewelry, watches, works of art, collections, valuable furniture, computer or audiovisual equipment. The CLIENT acknowledges that these goods may not be covered, or only partially, by the insurance offered by BOX EN LOC.
It is the CLIENT's responsibility to verify the adequacy of his insurance coverage to the nature and actual value of the stored goods and, if necessary, to take out any useful complementary insurance. Consequently, except in case of gross negligence or willful misconduct by BOX EN LOC, the CLIENT alone assumes the consequences of the loss, theft or deterioration of these goods and waives any recourse on this account against BOX EN LOC.
3.6 Liability and storage conditions
3.6.1 General liability
The CLIENT remains the custodian of the goods stored in his box. His liability may be engaged in case of damage caused to the facilities, to other clients or to third parties as a result of his goods or his behavior.
The CLIENT undertakes not to leave any goods in the common areas and not to obstruct circulation or access to the facilities. Any obstruction may be removed at the CLIENT's expense.
BOX EN LOC reserves the right to take any necessary measure to stop a disturbance, nuisance or dangerous situation, including by proceeding with the removal of goods or vehicles at the CLIENT's expense.
3.6.2 Climatic conditions and organization of storage
The facilities are neither heated nor air-conditioned. No guarantee of temperature or humidity is provided. The CLIENT acknowledges that goods may be exposed to frost, humidity or climatic variations. It is his responsibility to take all useful measures to ensure their preservation.
The CLIENT further undertakes to store his goods in an orderly and secure manner, so as not to interfere with the closing or proper functioning of doors and curtains.
In the event of equipment malfunction resulting from improper use, the corresponding costs may give rise to billing according to the rates in force.
3.6.3 Packaging adapted to storage
The CLIENT is solely responsible for adapting his goods to storage conditions. It is his responsibility to take all useful measures to protect his goods, notably against pests, humidity, condensation or water damage, by using suitable supports and packaging such as cardboard boxes, rigid crates and protections, and by refraining from using inappropriate packaging such as plastic bags, garbage bags, shopping bags, paper bags or other non-protective materials.
The CLIENT having a ground-level box (excluding wooden container raised on a pallet) undertakes to: • not place his goods directly on the ground, • raise his goods using suitable supports (such as pallets, shelves or any equivalent device). The CLIENT bears the consequences of any defect in packaging or storage. The CLIENT acknowledges that non-compliance with these obligations is likely to result in an exclusion of insurance coverage.
3.6.4 Box security / Padlock
The CLIENT provides the padlock intended to secure his box and must equip himself with it from the first use of his box. He is solely responsible for keeping the key or access code. He undertakes to keep the box closed at all times, except during the time strictly necessary for its use. BOX EN LOC is not required to verify the proper closing of the box. BOX EN LOC cannot be held responsible, except for proven fault, for the consequences resulting from access to the box by a third party in possession of the CLIENT's key or code. The characteristics of the padlock must be 30 to 40 mm wide
3.6.5 Forced opening fees
In the event that BOX EN LOC is requested to proceed with the forced opening of the padlock, this may give rise to billing according to the rates in force
3.6.6 Customs declaration
Furthermore, BOX EN LOC reminds, for the attention of its CLIENTS not domiciled in the territory of the European Union (for example in Switzerland), that goods coming from a country outside the European Union and which would be stored in BOX EN LOC's STORAGE SITES must be subject to a customs declaration, whatever their destination at the end of the self-storage period. The CLIENT declares to take care of these customs formalities and the consequences arising therefrom.
3.6.7 Property guarantee (absence of THIRD party rights)
The CLIENT declares to be the owner of the stored goods or to have all rights allowing him to store them. He guarantees BOX EN LOC against any claim, action or recourse from any third party relating to the stored goods, notably in case of: • goods on rental, leasing, finance lease (LOA, LLD or similar), • loaned or consigned goods, • goods belonging to third parties, • goods subject to a security interest or retention of title.
The CLIENT undertakes to fully indemnify BOX EN LOC for all financial consequences, including procedural costs, damages and fees, resulting from such a claim.
The CLIENT acknowledges that BOX EN LOC is not in a position to verify the ownership or legal nature of the stored goods and acts exclusively on the basis of the CLIENT's declarations.
3.7 Conditions of access to the site
The CLIENT undertakes to access the site, to circulate in the facilities and to use the box in compliance with this contract, the internal regulations and any signage or instructions posted on site.
3.8 Handling equipment
The handling equipment made available to the CLIENT is maintained by BOX EN LOC. The CLIENT undertakes to use this equipment in accordance with its intended purpose and with caution. The CLIENT must report to BOX EN LOC any apparent defect or malfunction observed before, during or after use.
The CLIENT is responsible for damages resulting from improper use of the equipment or negligence, fault or imprudence on his part This equipment can only be used to move the CLIENT's goods within the site. In case of unavailability of the handling equipment and whatever the reason, the CLIENT must notify BOX EN LOC and cannot claim damages on the amount of his rental.
3.9 Use of the platform
When the facilities are equipped with a platform, the CLIENT undertakes to respect the maximum permissible load posted and to verify the weight as well as the distribution of stored goods. He is solely responsible for compliance with this limit and the distribution of loads. In case of exceedance or poor distribution, the CLIENT engages his liability under the conditions provided for in the contract.
The CLIENT is informed that the maximum load of our platforms is limited to 500 kg/m2.
The CLIENT undertakes to distribute loads in a homogeneous manner adapted to the structure.
3.10 Use of the freight elevator
When the facilities are equipped with a freight elevator, its use is strictly regulated. The transport of persons is strictly prohibited there. The maximum load of the freight elevator is 500 kg.
The CLIENT undertakes in particular not to let loads lean against the walls or doors, to verify the complete closure of safety devices, to use the emergency stop devices in case of necessity.
The CLIENT undertakes to use the freight elevator in accordance with its intended purpose and in compliance with the safety instructions posted.
BOX EN LOC reserves the right to immediately stop any situation presenting a risk.
In case of unavailability of the freight elevator and whatever the reason, the CLIENT must notify BOX EN LOC and cannot claim damages on the amount of his rental.
3.11 Facility security
Security devices, notably intrusion alarm, video protection and access control, are put in place to ensure the safety of persons and facilities. They in no way constitute an obligation of individualized custody or surveillance of goods.
The CLIENT undertakes to report without delay any anomaly or risk situation, notably any apparent electrical defect, any use of safety equipment, any degradation or disappearance of a security device.
In case of non-compliance with instructions or inappropriate use that has resulted in damage, immobilization or maintenance costs, the corresponding costs may give rise to billing according to the rates in force.
3.12 Fire risk prevention
The CLIENT undertakes not to mask, move or obstruct fire extinguishers, fire alarm devices, electrical cabinets, smoke detectors, emergency exits.
The storage of any dangerous, flammable, explosive product or likely to cause a fire is strictly prohibited. It is strictly forbidden to smoke or vape inside the facilities as well as in the immediate vicinity of the accesses.
The CLIENT undertakes to respect all applicable fire safety rules.
Hot work (welding, grinding, use of flame or heat source) is strictly prohibited throughout the site.
Any triggering of the fire safety system attributable to the CLIENT may give rise to billing of intervention costs.
In case of non-compliance with these obligations, the CLIENT engages his liability under the conditions provided for in the contract. BOX EN LOC reserves the right to exercise any recourse against the CLIENT in case of incident attributable to his behavior or the nature of the stored goods.
3.13 Intrusion alarm
The facilities are equipped with an intrusion alarm system. It is the personal access code that deactivates the intrusion alarm at the same time as it authorizes access. The CLIENT is responsible for any use of his access code and any manipulation of the alarm system. The alarm is set to reactivate automatically as soon as there are no more visible clients in the aisles; however, in case of alarm triggering, the CLIENT undertakes to proceed with its deactivation using his personal code and to cooperate with any security company called to intervene, notably by justifying his identity and his right to access the facilities. Any triggering of the alarm system attributable to the CLIENT, notably in case of incorrect manipulation or non-compliant use, may give rise to billing according to the rates in force.
3.14 Video protection
The facilities are subject to a video protection device to ensure the security of property and persons. The images are processed by BOX EN LOC, as data controller, under the conditions provided by the applicable regulations. The images are kept for a limited time, except for particular necessity related to an incident or procedure. Any person concerned may exercise their right of access to the images concerning them in accordance with the applicable regulations.
3.15 Access control
The CLIENT has a personal, confidential and strictly individual access code allowing him to access the site.
The CLIENT is solely responsible for it, notably in case of voluntary or involuntary transmission to a third party. Any use of the code is deemed to be carried out under the CLIENT's responsibility.
The CLIENT undertakes not to disclose his access code and to inform BOX EN LOC in case of loss or fraudulent use.
The management, assignment and modification of access codes are exclusively the responsibility of BOX EN LOC.
BOX EN LOC reserves the right to suspend, restrict or modify the access code at any time, notably in case of non-payment, in case of non-compliance with the contract or the internal regulations and in case of risk to the security of persons, property or facilities.
The CLIENT undertakes to verify, upon his departure, the proper closing of accesses to the facilities.
3.16 Waste management
The CLIENT undertakes to keep the facilities clean and not to leave any goods, materials, waste or debris outside his box.
Any equipment possibly made available is of limited capacity and exclusively intended for the disposal of small current household waste related to occasional use. They in no way constitute a waste collection, treatment or disposal service.
The CLIENT remains solely responsible for the disposal of all his waste, notably bulky, professional or large-quantity waste. It is strictly prohibited: • to deposit waste outside authorized areas; • to store waste in common areas; • to abandon bulky items; • to deposit dangerous, polluting or regulated waste (notably chemical products, batteries, solvents, or similar); • to burn any waste, inside or outside the facilities.
The CLIENT remains solely responsible for the nature of the waste produced and guarantees BOX EN LOC against any direct or indirect consequence related to its deposit, notably in case of nuisance, pollution, contamination or risk to the safety of persons or facilities.
In case of non-compliance with these provisions, BOX EN LOC may have the waste removed, treated or destroyed without delay at the CLIENT's expense, under the conditions provided for in the contract.
The CLIENT may be held responsible for any intervention by a third party or administrative authority made necessary by the presence of non-compliant waste.
3.17 Receipt of deliveries
The CLIENT remains solely responsible for the receipt of the goods intended for him.
BOX EN LOC is not required to receive goods on behalf of the CLIENT.
In the exceptional case where BOX EN LOC would agree to receive a delivery at the CLIENT's request, this intervention is carried out as a mere convenience and in no way constitutes a service of custody, storage, handling or verification.
BOX EN LOC performs no control of the nature, condition, packaging, conformity or quantity of the received goods.
Receipt, handling and deposit operations are carried out under the exclusive responsibility of the CLIENT. BOX EN LOC cannot be held responsible, except for proven fault, for losses, damages, delays, delivery errors or non-conformities affecting the goods.
The CLIENT acknowledges that any delivery made in his absence is carried out at his own risk.
3.18 Pest control and pests
BOX EN LOC may put in place pest control and pest management devices in the general interest of the site.
The CLIENT acknowledges that the occasional presence of insects, rodents or other animals constitutes an external hazard inherent to the storage activity, over which BOX EN LOC has no control.
Consequently, BOX EN LOC cannot be held responsible, except for proven fault on its part and within the limits provided for in article 5, for damages caused by these pests.
The CLIENT undertakes to take all useful measures to protect his goods against this type of risk, notably through packaging adapted and compliant with the storage rules provided for in the contract and the internal regulations.
The CLIENT is informed that treatment devices may be present on the site. He undertakes not to touch them, move them or alter them.
3.19 Circulation and parking
3.19.1 Traffic rules
The CLIENT undertakes to drive with caution within the facility premises and to respect the traffic lanes as well as any signage in place.
In the absence of specific signage, the rules of the Highway Code are applicable.
3.19.2 Parking conditions
3.19.2.1 Parking spaces
Parking spaces are reserved for BOX EN LOC CLIENTS, except for specific provisions.
Parking is strictly limited to the time necessary for loading and unloading operations, except with express authorization from BOX EN LOC.
Any abusive, obstructive or unauthorized parking may result in: • formal notice to vacate the space; • removal of the vehicle at the CLIENT's expense; • billing of the corresponding costs.
The CLIENT remains solely responsible for his vehicle, its parking and any damage it may cause to the facilities, other users or third parties.
3.19.2.2 Use of parking lots – complementary rules
Parking spaces are exclusively intended to serve the facilities. It is particularly prohibited: • to use spaces as storage space, even temporary; • to leave goods, merchandise, waste or materials outside the boxes; • to carry out repair, maintenance or mechanical operations on vehicles; • to carry out any operation likely to generate nuisances, pollution or risks to persons, property or facilities.
3.19.2.3 Condition of vehicles
Vehicles parking on the site must: • be in roadworthy condition; • be regularly insured; • present no risk to safety or the environment, notably in case of leak, deterioration or manifest defect.
The CLIENT undertakes to be able to justify, upon first request, the insurance of his vehicle. Non-rolling, abandoned or dangerous vehicles may be subject to formal notice. Failing regularization within the allotted time, BOX EN LOC may have them removed at the CLIENT's expense. In case of emergency, manifest obstruction or risk to safety or the environment, removal may be carried out without notice at the CLIENT's expense.
3.19.3 Power of intervention
In case of non-compliance with traffic or parking rules, BOX EN LOC reserves the right to take any necessary measure to stop the disturbance, notably in case of obstruction to traffic, breach of security or obstruction of emergency access.
In this respect, BOX EN LOC may notably: • request the immediate relocation of the vehicle; • proceed or have its removal carried out; • bill the CLIENT for all costs incurred. These measures may be implemented without notice when the situation justifies it.
3.20 Use of sanitary facilities
The sanitary facilities made available to CLIENTS must be used in a normal, reasonable manner and in accordance with their intended purpose.
It is particularly prohibited: • to deposit waste, materials or unsuitable objects; • to carry out cleaning operations on equipment, tools or goods; • to store goods, even temporarily; • to use them in a misappropriated manner or contrary to hygiene rules.
The CLIENT undertakes to keep the premises in good condition of cleanliness and to respect other users.
Any non-compliant use, any degradation or any abusive use may give rise to billing of the costs incurred, notably for cleaning, unclogging, restoration or intervention, in accordance with the contract. Depending on the seriousness of the facts, BOX EN LOC may also suspend access to the facilities or terminate the contract under the conditions provided herein.
The sanitary facilities are designed or arranged to meet the requirements applicable to establishments open to the public (ERP), notably with regard to accessibility for persons with reduced mobility (PMR), subject to the technical constraints specific to each site.
3.21 Behavior rules/nuisances
It is particularly prohibited: • any noise, olfactory or visual nuisance; • any behavior likely to disturb the proper functioning of the site or the security of persons and property; • to affix, fix, paste or write any element (posters, stickers, inscriptions or graffiti) inside or outside the facilities, including on doors, walls, partitions, equipment or common areas.
3.22 Minors/animals
Access to the facilities is prohibited to unaccompanied minors.
Animals are prohibited inside the facilities, except for special provisions. Their owner remains solely responsible for any damage caused.
4. SUPPORTING DOCUMENTS, BILLING AND PAYMENT
4.1 Supporting documents
The CLIENT must transmit to BOX EN LOC the required supporting documents. He may: • either deposit them directly on the website, • or by email to the address contact@boxenloc.com, • or by postal mail to the following address: BOX EN LOC – 910 Avenue Louis Coppel – 74300 Thyez
a) Individual client
The individual CLIENT must provide:
A copy of a valid ID document, such as: national identity card, passport, residence permit, resident card; A copy of a proof of address less than three (3) months old, such as: electricity, gas, water or telephone bill, home insurance receipt, rent receipt, title deed, current rental contract, tax notice or non-tax notice.
If the CLIENT does not have a proof of address established in his name, he must provide: a sworn statement of accommodation drafted and signed by the person hosting him; a copy of this person's ID document; as well as this person's proof of address.
b) Professional client
When the CLIENT acts in a professional capacity, he must provide, according to his situation, the following documents.
Company • a Kbis extract less than three (3) months old or any equivalent official document justifying the legal existence of the structure; • if the signatory is not the legal representative, a power of attorney or any justification authorizing him to sign the CONTRACT on behalf of the company; • a copy of the signatory's ID document.
Association • a document justifying the existence of the association; • minutes, a delegation or any document justifying the signatory's capacity to bind the association; • a copy of the signatory's ID document.
c) Bank details
In all cases, the CLIENT must also provide a RIB or RIP.
4.2 Rents
4.2.1 Principle and payability
The rent constitutes the essential consideration for the provision of the box and a fundamental obligation of the CLIENT.
The rent is due in advance for each rental period.
It is payable no later than the first day of the rental period concerned.
The CLIENT acknowledges that access to the facilities is strictly conditional upon the prior and effective payment of the rent.
4.2.2 Payment methods
BOX EN LOC favors secure online payment by credit card, allowing immediate updating of the customer account.
Other payment methods are accepted, but may entail processing times and updating of the customer account, notably SEPA transfer, cash deposit in BOX EN LOC's account, SEPA direct debit mandate, payment by check (excluding first payment and with collection fees).
It is the CLIENT's responsibility to take all necessary measures so that the payment is effectively received before the due date.
BOX EN LOC reserves the right to refuse any payment method presenting a risk, a disproportionate cost or a delay incompatible with operating constraints.
4.2.3 Periodicity
The rent is in principle billed on a monthly basis.
However, the CLIENT may opt for an advance payment covering several periods, without this modifying the contractual duration or the conditions of renewal of the contract.
This advance payment in no way constitutes a firm reservation of future periods beyond the conditions of the contract. The CLIENT may also make a payment covering a shorter period, notably in the context of termination, provided that he respects the notice conditions and all his contractual obligations.
4.2.4 Rent revision
BOX EN LOC reserves the right to modify the amount of the rent each year according to the consumer price index. This revaluation will apply automatically, without it being necessary for BOX EN LOC to accomplish a particular formality.
Any modification will be subject to prior information of the CLIENT, by any appropriate means, with a minimum notice of thirty (30) days.
Failing termination of the contract by the CLIENT within this period, the new rent will be deemed accepted and applicable from its entry into force.
4.2.5 Default or late payment
Any partial payment may be allocated in priority to the oldest sums due.
Any delay or default in payment automatically entails: • immediate payability of sums due, • application of penalties provided for in article 4.7, • immediate suspension of access to the facilities under the conditions provided for in the contract and the internal regulations.
The CLIENT remains liable for the entirety of sums due during the entire duration of the contract, including in case of impossibility of access resulting from his own breach.
4.2.6 Absence of compensation or suspension
The CLIENT may not, under any circumstances, suspend or defer payment of rent, nor request compensation, notably in case of claim, dispute or difficulty of access to the facilities, except for proven fault of BOX EN LOC recognized as such.
4.3 Security deposit
BOX EN LOC does not require a security deposit at the time of reservation. However, in the event of a first payment incident or particular risk, BOX EN LOC may require the payment of a security deposit corresponding to one month's rent including VAT. This security deposit, which does not bear interest, may be kept until the end of the contract. It may be allocated, with the express consent of the CLIENT given herein, to any sum owed to BOX EN LOC, notably for rent, occupation indemnities, intervention costs, restoration costs or damages caused. The eventual balance will be returned within a maximum period of thirty (30) days following the end of the contract, subject to the perfect payment of all sums due and the return of the box in compliant condition (article 1347 et seq. of the Civil Code).
4.4 Discount
BOX EN LOC grants no discount in case of advance payment.
4.5 Collection and/or rejection fees
BOX EN LOC charges no collection fees when payment is made online by credit card or by correctly identified transfer. On the other hand, the following elements may give rise to billing according to the rates in force: • bank fees borne by BOX EN LOC in case of opposition or rejection of direct debit; • collection fees related to payment by check; • research fees when the received transfer is not identifiable; • postal shipping fees at the CLIENT's request.
4.6 Right of withdrawal
The CLIENT has a right of withdrawal of fourteen (14) days from the conclusion of the CONTRACT, in accordance with articles L.221-18 et seq. of the Consumer Code. If the CLIENT wishes to access the BOX before the expiration of this period, in this case, and in accordance with article L.221-25 of the Consumer Code, if he exercises his right of withdrawal after taking possession, he will remain liable for the amount corresponding to the service provided until the date of his withdrawal.
In the event of exercise of the right of withdrawal, BOX EN LOC will refund the sums due within a period of fourteen (14) days from the notification of withdrawal
Outside the exercise of the right of withdrawal under the legal conditions, any cancellation of reservation will not give rise to any refund.
The withdrawal form can be sent to the following address: contact@boxenloc.com.
"I the undersigned LAST NAME FIRST NAME hereby notify my withdrawal from the contract relating to the BOX EN LOC service".
4.7 Late payment
Any sum not paid by its due date may give rise to the application of late payment interest.
4.7.1 For individual CLIENTS
BOX EN LOC may claim interest and costs under the conditions provided by common law and the contract.
All costs incurred for the recovery of the debt, notably registered letters, intervention costs, fees and disbursements, may be charged to the CLIENT under the conditions provided by law.
4.7.2 For professional CLIENTS
In case of late payment, the sums due become payable automatically from the day following the due date appearing on the invoice, without a reminder being necessary. Late payment penalties are calculated at the conventional rate of 20% per year without this rate being able to be lower than three times the legal interest rate, in accordance with article L.441-10 of the Commercial Code. Penalties are calculated day by day on the basis of a 360-day year, according to the following formula: (amount including VAT x applicable rate x number of days of delay) / 360.
In addition, the professional CLIENT is liable for the flat-rate indemnity of €40 for recovery costs provided for in article D.441-5 of the Commercial Code. All costs incurred by BOX EN LOC for the recovery of the debt (mail costs, registered letters, bailiff or lawyer fees) will also remain at the CLIENT's expense. These penalties are not cumulative with the damages provided for in article 1231-6 of the Civil Code.
4.8 Suspension of access to the facilities
4.8.1 Automatic suspension
4.8.1.1 Non-professional clients
In case of non-payment by the due date, 24/7 access to the facilities is automatically suspended from the first day of delay.
For example, a box paid until 05/05 may have its 24/7 access suspended from 06/05 in the absence of payment. This measure is proportionate to the obligation of advance payment. This suspension constitutes a contractual management measure and does not release the CLIENT from his payment obligation.
In case of regularization: • by credit card via the mobile application or website, the code is reactivated generally within a maximum period of ten (10) minutes after payment; • by bank transfer, access is reactivated after effective receipt of funds in BOX EN LOC's account. BOX EN LOC cannot be held responsible for technical reactivation delays beyond its control. Non-compliance with the internal regulations or these conditions may result in: • suspension of 24/7 access to the facilities, • termination of the contract, • billing of fees or damages according to the rates in force.
Access to the boxes can only be made upon express request to the BOX EN LOC establishment in which his belongings are held.
4.8.1.2 Professional clients
In case of non-payment by the due date, access to the facilities is automatically suspended from the first day of delay.
For example, a box paid until 05/05 may have its access suspended from 06/05 in the absence of payment. This measure is proportionate to the obligation of advance payment. This suspension constitutes a contractual management measure and does not release the CLIENT from his payment obligation.
In case of regularization: • by credit card via the mobile application or website, the code is reactivated generally within a maximum period of ten (10) minutes after payment; • by bank transfer, access is reactivated after effective receipt of funds in BOX EN LOC's account.
BOX EN LOC cannot be held responsible for technical reactivation delays beyond its control. Non-compliance with the internal regulations or these conditions may result in: • suspension of access to the facilities, • termination of the contract, • billing of fees or damages according to the rates in force.
4.8.2 Conservatory suspension
4.8.2.1 Non-professional clients
In case of non-compliance with contractual obligations, BOX EN LOC reserves the right, after formal notice remaining without effect, to take any useful conservatory measure aimed at preventing 24/7 access to the box, notably by installing a blocking or additional security device.
Access to the boxes can only be made upon express request to the BOX EN LOC establishment in which his belongings are held.
These measures have the sole purpose of preserving the rights of BOX EN LOC, the security of the facilities and the preservation of goods.
The CLIENT remains solely responsible for his goods and remains bound by all his contractual obligations, notably payment, during the implementation of these measures. The lifting of the blocking device occurs after complete regularization of the CLIENT's situation, under the conditions provided for in the contract.
4.8.2.2. Professional clients
In case of non-compliance with contractual obligations, BOX EN LOC reserves the right, after formal notice remaining without effect, to take any useful conservatory measure aimed at preventing access to the box, notably by installing a blocking or additional security device.
The CLIENT remains solely responsible for his goods and remains bound by all his contractual obligations, notably payment, during the implementation of these measures.
The maintenance of this situation may result in the implementation of the procedure provided for in article 6 relating to the non-compliance with contractual obligations and the treatment of goods not withdrawn.
The lifting of the blocking device occurs after complete regularization of the CLIENT's situation, under the conditions provided for in the contract.
4.8.3 Right of retention for professional clients
In case of non-payment of all or part of the sums due, BOX EN LOC benefits from a right of retention on all the goods stored in the CLIENT's box, in accordance with the applicable legal provisions.
This right allows BOX EN LOC to keep the goods until full payment of the sums due, without this constituting an appropriation of the goods.
The CLIENT expressly acknowledges the existence and enforceability of this right.
4.9 Refund of sums unduly received
Any request for refund of an overpayment must be made by the CLIENT, in a reasoned manner, by email to the following address: contact@boxenloc.com
When the initial payment was made online via the tools provided by BOX EN LOC, the refund is carried out free of charge, by re-crediting on the payment method used, within a maximum period of fourteen (14) days from the validation of the request.
When the refund requires a bank transfer, it is carried out within a maximum period of thirty (30) days from the validation of the request. In this case, processing fees may be deducted from the refunded amount, according to the rates in force.
No refund request will be taken into account beyond a period of one (1) month following the end of the contract or the effective departure of the CLIENT.
4.10 Claims and mediation
Any claim must be addressed to BOX EN LOC at the email address indicated in the contract: contact@boxenloc.com
When the CLIENT has the status of consumer, he benefits from the right to recourse free of charge to a consumer mediator with a view to the amicable resolution of any dispute opposing him to BOX EN LOC. BOX EN LOC guarantees effective access to this mediation system under the conditions provided by the Consumer Code.
4.11 Schedule of fees and billing of interventions
Any intervention rendered necessary by the CLIENT, notably in case of non-compliance with the contract or the internal regulations, may give rise to the billing of: • intervention costs, • restoration costs, • and, if necessary, travel costs.
A schedule of fees is available upon simple request and can be communicated electronically. This schedule is revisable at any time.
As an indication, some current fees are as follows: • Waste removal: €100 including VAT per hour of intervention (applicable minimum) • Fire alarm triggering: €100 including VAT per intervention • Door or curtain malfunction attributable to the CLIENT: €100 including VAT • Forced opening of padlock: €50 including VAT • Box cleaning: €80 including VAT per unit • Travel costs: €100 including VAT round trip
These amounts are indicative.
The fees billed correspond: • either to the rates in force, • or to the actual costs effectively incurred by BOX EN LOC when these are higher or cannot be determined on a flat-rate basis.
The CLIENT expressly accepts that BOX EN LOC may retain the calculation method most appropriate to the situation, provided that the fees are justified and verifiable. These fees are cumulative with any other sum due under the contract, notably indemnities, penalties or damages.
The fees billed to the CLIENT are distinct from the rent and are added to it.
The term "sums due" designates all amounts payable under the contract, including notably rent, fees, penalties, indemnities and any other sum contractually due by the CLIENT.
5. INSURANCE
5.1 General principle
The CLIENT is solely responsible for the goods he stores in the box.
The CLIENT acknowledges that the value of the stored goods is not known to BOX EN LOC and that no declaration of value is made within the framework of this contract.
It is the CLIENT's responsibility to take all useful measures to insure these goods against the risks to which they are exposed, notably theft, fire, water damage and any other claim.
Under the insurance policies taken out, the CLIENT waives any recourse against the owner of the building and against BOX EN LOC for damages covered by his insurance, within the limit of the guarantees subscribed.
This waiver does not apply in case of fault of the owner of the building or of BOX EN LOC, nor to damages not covered by the CLIENT's insurance.
5.2 Insurance offered by BOX EN LOC
5.2.1 Insurance of stored goods and limits provided for in the contract
CLIENTS benefit, unless expressly waived, from the insurance policy taken out by BOX EN LOC on behalf of its CLIENTS, under the conditions provided for in the insurance contract. This insurance covers stored goods under the conditions, limits, ceilings, deductibles and exclusions provided for in the insurance contract.
The CLIENT acknowledges having been informed of the main characteristics of this insurance and being able to obtain its details upon simple request. The risk of theft is covered within the limit of: • €2,000 per box, • €3,000 in case of subscription to the complementary option.
When the value of the goods exceeds these amounts, the CLIENT undertakes to take out adapted complementary insurance. Indirect, intangible or consequential damages, notably operating losses, loss of chance, loss of turnover, loss of clientele and image damage, are excluded from the insurance taken out by BOX EN LOC on behalf of its CLIENTS.
For other risks, the contract taken out by BOX EN LOC on behalf of its clients limits furniture to a unit value of €7,500.
The CLIENT acknowledges that the insurance does not constitute an all-risks guarantee.
5.2.2 Modification of the conditions of the insurance contract
BOX EN LOC may be required to modify the conditions of its insurance contract. The CLIENT will be informed by any appropriate means. In case of disagreement, he may terminate the contract in accordance with the conditions provided.
5.3 Personal insurance of the CLIENT
The CLIENT may, at any time, choose to take out insurance with the company of his choice, in replacement of that offered by BOX EN LOC. In this case, he undertakes to: • take out insurance covering the stored goods, • verify the adequacy of the guarantees to the risks incurred, • and, if necessary, provide BOX EN LOC with a certificate of insurance upon simple request.
The CLIENT is invited to verify that his existing insurance contracts, notably under his home or professional insurance, cover goods stored outside his home or premises.
5.4 Liability of the CLIENT The CLIENT is responsible for all damages caused: • to the facilities, • to other clients, • or to third parties, as a result of his goods or his behavior.
The CLIENT bears the financial consequences of these damages, including in case of insufficiency or absence of insurance coverage.
It is his responsibility to verify that he has adapted insurance coverage, notably in civil liability, to cover these risks.
BOX EN LOC strongly recommends that the CLIENT ensure that his civil liability, whether personal or professional, covers damages likely to occur in the context of the use of the box.
5.5 Limitation of liability of BOX EN LOC
BOX EN LOC acts exclusively as a provider of storage space provision.
This contract constitutes neither a deposit contract nor a custody contract.
BOX EN LOC cannot be held responsible, except for proven fault, for damages caused by other users, third parties or external events, losses, theft or damages affecting the stored goods.
5.6 Claim declaration
In case of claim, the CLIENT undertakes to inform BOX EN LOC as soon as possible and, unless impossible, within a period of twenty-four (24) hours from its occurrence or discovery.
The CLIENT undertakes to provide all useful information and to cooperate with BOX EN LOC and its insurer within the framework of the claim management.
In case of delay in information that has caused or aggravated damage to BOX EN LOC, the latter may turn against the CLIENT to request reparation for the damage suffered.
5.7 Storage conditions and exclusions
The CLIENT is informed that non-compliance with the storage conditions provided for in article 3 and the internal regulations is likely to result in an exclusion or limitation of insurance coverage.
5.8 Specific provisions for professional clients
When the CLIENT acts for professional purposes, he acknowledges intervening as an informed professional and having the necessary skills to assess his insurance needs.
He undertakes, consequently, to: • take out and maintain in force insurance covering the stored goods up to their actual value, • verify that this insurance also covers the risks related to their activity, • have professional civil liability insurance covering damages likely to be caused to the facilities, to other clients or to third parties.
The professional CLIENT remains solely responsible for the consequences of insufficient insurance coverage.
When the CLIENT acts for professional purposes, BOX EN LOC cannot in any case be held responsible for operating losses, loss of turnover, loss of clientele, loss of market, image damage or any other indirect economic or commercial prejudice.
Upon BOX EN LOC's request, the professional CLIENT must be able to justify the subscription and maintenance of these insurances.
Failing this, BOX EN LOC reserves the right to refuse access to the facilities or to terminate the contract under the conditions provided.
5.9 Liability cap of BOX EN LOC
In any case, in the only cases where the liability of BOX EN LOC would be retained, for whatever cause and within the limits permitted by law, the total compensation likely to be owed to the CLIENT, all damages combined, is expressly limited to the insurance guarantee ceiling applicable to the box concerned on the day of the claim.
When the CLIENT has waived the insurance offered by BOX EN LOC or has not taken out insurance adapted to the actual value of the stored goods, he acknowledges retaining at his own expense the share of damage exceeding this ceiling. The present ceiling does not apply in case of gross negligence or willful misconduct of BOX EN LOC or in cases where such a limitation is legally prohibited.
6. NON-COMPLIANCE WITH OBLIGATIONS AND END OF CONTRACT
6.1 Breach by the CLIENT
In case of late payment or non-compliance with any of the obligations imposed on the CLIENT by the contract or the internal regulations, BOX EN LOC may give the CLIENT formal notice to remedy it.
The sending of the formal notice letter takes place at twenty (20) days of delay.
Failing regularization within the period indicated in this formal notice, BOX EN LOC may terminate the contract automatically, without prejudice to sums already due, costs incurred and any damages.
The sending of the termination letter takes place ten (10) days after the sending of the formal notice.
The period imparted by the termination letter runs from the date of first presentation.
In case of default of payment, the formal notice may take place after suspension of access and possible implementation of conservatory measures under the conditions provided for in article 4.8.
These letters are sent by registered letter with acknowledgment of receipt or traceable equivalent to the last known address.
6.2 Effects of the end of the contract
On the effective date of the end of the contract, for whatever cause, the CLIENT must imperatively: • have removed all of his goods; • have removed his padlock; • have returned the box in a compliant state; • have paid all sums due.
6.3 Occupation indemnity
Failing complete vacation of the box on the end date of the contract, the CLIENT will be liable, until complete removal of his goods, for an occupation indemnity at least equal to the contractual rent, without prejudice to other sums due.
6.4 Fate of goods not withdrawn
6.4.1 Non-professional clients
In the absence of withdrawal of goods after termination of the contract and after formal notice remaining unsuccessful, BOX EN LOC may initiate any useful procedure before the competent jurisdiction in order to obtain authorization to dispose of the goods according to the modalities provided for in the contract and the applicable law.
The costs of opening, removal, storage, transport, sale, destruction or restoration may be charged to the CLIENT.
6.4.2 Professional clients
When the CLIENT acts for professional purposes, he acknowledges that the release of the box at the end of the contract constitutes an essential obligation.
In case of termination of the contract, for whatever cause, and failing complete withdrawal of goods within the period indicated by the formal notice addressed by BOX EN LOC, the goods remaining in the box will be presumed abandoned by the professional CLIENT, except for a written and reasoned contestation on his part before the expiration of this period.
In this hypothesis, BOX EN LOC may, after opening the box if necessary: • move and summarily inventory the goods; • have them removed, transported and stored at the CLIENT's expense; • proceed to their sale, realization, recycling, destruction or disposal, according to their nature, their condition, their apparent value or their cost of preservation; • allocate any net proceeds of any sale to sums due, without prejudice to the remaining balance due.
The professional CLIENT will bear all costs incurred by BOX EN LOC in this respect, notably the costs of opening, handling, transport, storage, sorting, destruction, sale and restoration. BOX EN LOC will only be bound by an obligation of means in assessing the appropriateness of a sale and cannot be sought in this respect, except for proven fault.
The professional CLIENT expressly acknowledges that the absence of response to a formal notice, combined with a default of payment and the impossibility of reaching him, constitutes an unequivocal manifestation of his intention to abandon the goods.
The CLIENT acknowledges that the implementation of conservatory measures such as the blocking of the box does not prevent the qualification of abandonment of the goods.
The professional CLIENT acknowledges that BOX EN LOC will not be required to keep the goods beyond a period of sixty (60) days after the expiration of the termination.
7. ACCESS TO THE CLIENT'S BOX BY BOX EN LOC
7.1 Emergency, security and abnormal situation
In case of emergency, force majeure, risk to the security of persons, property or facilities, or abnormal or suspicious situation, BOX EN LOC may access the CLIENT's box, including by proceeding with forced opening if necessary, without prior information.
This intervention will be strictly limited to what is necessary to stop the danger, prevent a risk or verify the situation.
BOX EN LOC may, if necessary, proceed with the temporary relocation of the CLIENT's goods for this sole purpose. Any intervention may be subject to recording, traceability or a report allowing the circumstances to be justified.
The CLIENT will be informed as soon as possible, unless impossible or constrained by the situation.
The costs resulting from a situation attributable to the CLIENT may be billed to him under the conditions provided for in the contract.
7.2 Administrative or judicial requisitions
BOX EN LOC may be required to open access to the CLIENT's box at the request of the competent authorities (notably police, gendarmerie, customs, administrative or judicial authorities), or in execution of a judicial decision.
This intervention may notably take place within the framework of controls, searches, seizures or requisitions.
BOX EN LOC cannot be held responsible, except for proven fault, for the consequences of such interventions, nor for the decisions taken by the competent authorities in this framework.
Unless legally prohibited, the CLIENT may be informed of this intervention as soon as possible.
7.3 Works and technical interventions
BOX EN LOC reserves the right to access the CLIENT's box, after prior information, in order to carry out any operation necessary for the proper functioning, security, maintenance, upkeep or improvement of the facilities.
The CLIENT accepts the temporary constraints that may result, without compensation, except in case of total and prolonged impossibility of access or use of the box.
If necessary, BOX EN LOC may proceed with the temporary relocation of the CLIENT's goods, within the strict limit of what is required for the carrying out of interventions.
BOX EN LOC cannot be held responsible for the temporary inconveniences related to these interventions, as soon as they are justified by the necessities of operation, security or maintenance.
8. CHANGE OF BOX AND MODIFICATION OF THE INTERNAL REGULATIONS
8.1 Change of box at the initiative of BOX EN LOC
BOX EN LOC reserves the right, for technical, security, operational or work reasons, to substitute the initially assigned box with a box of equivalent or superior characteristics.
The CLIENT will be informed at least fourteen (14) days in advance, except in case of emergency. The CLIENT undertakes to move his goods within the indicated deadlines.
In case of impossibility by the client, he undertakes to contact BOX EN LOC to determine with him the conditions for relocating the goods.
8.2 Change of box at the initiative of the CLIENT
Any change of box at the initiative of the CLIENT must be subject to prior written agreement from BOX EN LOC.
Failing this, BOX EN LOC cannot be held responsible for the consequences of this unauthorized use.
8.3 Modification of the internal regulations
BOX EN LOC reserves the right to modify the internal regulations at any time.
However, these modifications can only relate to the non-essential characteristics of the CONTRACT or those necessary for security, the proper functioning of the STORAGE SITE or regulatory compliance.
The CLIENT will be informed by any appropriate means, notably by posting on site or electronically.
The modified internal regulations are binding on the CLIENT from their notification.
9. MODIFICATION OF THE CONTRACT
The user acknowledges and accepts that the version of the General Conditions that prevails is the one online at the time of his access to the site and/or use of the services. The user is consequently bound to refer to the version of the General Conditions online at the date of his access and the use concerned.
BOX EN LOC reserves the right to change these general conditions for legal, regulatory, technical or operational reasons.
Any substantial modification of the contract will be brought to the CLIENT's attention by any appropriate means, notably electronically.
The CLIENT will have a reasonable period to take note of it and, if necessary, to terminate the contract in accordance with the conditions provided.
Failing termination, or in case of continued use of the box, the new conditions will be deemed accepted automatically.
10. PERSONAL DATA
Personal data collected within the framework of this contract are subject to processing by BOX EN LOC, as data controller, for the purposes of managing the contractual relationship, billing, security of facilities and, if necessary, commercial prospecting.
These processing operations are based on: • the execution of the contract; • compliance with legal obligations; • and the legitimate interest of BOX EN LOC.
The data are kept for the duration of the contract, increased by the legal limitation periods.
The CLIENT has the following rights: • right of access; • right of rectification; • right of erasure; • right of opposition; • right to limitation of processing;• right to portability.
Any request may be addressed to: contact@boxenloc.com, accompanied by proof of identity.
The CLIENT also has the right to lodge a complaint with the CNIL.
11. FORCE MAJEURE
In case of force majeure or exceptional event (fire, flood, natural disaster, major breakdown, external event), BOX EN LOC may suspend or restrict access to the facilities without notice.
These measures cannot give rise to any compensation, unless otherwise provided by law.
12. EVIDENCE
The parties acknowledge that computer records, connection logs, data from access control systems, video protection devices as well as, more generally, any technical or digital recording implemented by BOX EN LOC within the framework of the operation of the facilities, constitute admissible and enforceable evidence between the parties. These elements are authentic, notably to establish: • the conditions of access to the site and the boxes, • the dates, times and durations of presence, • the use of access codes, • the operations carried out in the facilities, except for proof to the contrary provided by the CLIENT.
The CLIENT acknowledges the reliability of these devices and expressly accepts their probative value within the framework of any amicable or judicial procedure.
The CLIENT acknowledges that the use of his personal access code constitutes a presumption of use by himself or by any person he has authorized, except for proof to the contrary.
13. SPECIFIC OBLIGATIONS – COMPLEMENTARY SERVICES (PARCEL PICKUP POINT)
Within the framework of complementary services possibly offered (notably parcel pickup point), the CLIENT undertakes to: • transmit without delay any request or claim from users; • guarantee access to the equipment to BOX EN LOC and its service providers; • immediately inform of any anomaly, deterioration or interruption of service; • keep the surroundings of the equipment clean, clear and accessible.
14. NON-WAIVER
The fact for BOX EN LOC of not availing itself, at a given time, of any of the stipulations of this contract cannot be interpreted as a waiver to avail itself of them later.
Any tolerance or punctual waiver does not constitute a modification of the contract.
15. DOMICILIATION – NOTIFICATIONS – JURISDICTION
The CLIENT acknowledges that the regular consultation of his emails, messages and notifications constitutes an essential obligation of the contract.
The failure to consult cannot call into question the validity of the notifications addressed by BOX EN LOC. For the execution of this contract, BOX EN LOC elects domicile at its registered office and the CLIENT at the address communicated when subscribing.
The CLIENT undertakes to provide accurate, complete and up-to-date contact details, including notably a valid postal address, an email address and a telephone number that can be reached.
The CLIENT undertakes to keep these contact details up to date throughout the duration of the contract and to report any modification within a period of fifteen (15) days.
The CLIENT acknowledges that the validity and reliability of his contact details are an essential condition of the proper execution of the contract.
Failing updating, any notification, formal notice, information or correspondence addressed to the last known address will be deemed validly carried out and will produce all its effects, even if the CLIENT has not effectively received or consulted it.
The CLIENT acknowledges that his unavailability, resulting notably from inaccurate, incomplete or non-updated information, may have consequences on the execution of the contract, notably in case of unpaid debt, claim, security situation or termination.
In this framework, the CLIENT accepts that BOX EN LOC implement the measures provided for in the contract and the internal regulations, without its liability being engaged due to the impossibility of reaching him.
Communications may be carried out by any appropriate means, notably electronically.
In case of dispute: • the consumer CLIENT may seize the court of his domicile; • the professional CLIENT falls under the jurisdictions of the jurisdiction of the registered office of BOX EN LOC, unless otherwise provided by law.
Drafted by BOX EN LOC in Thyez on May 19, 2026. Index 35.